Why Customers Choose TelaForce
True partnerships are not declared, they are earned – and they are built on results not promises. TelaForce has a long history of successful partnerships based on shared goals, mutual trust and respect, and pride in our joint accomplishments – whether they be meeting and exceeding SLAs or winning awards from prestigious organizations, such as the Public Technology Institute (PTI). TelaForce has the corporate stability and breadth of resources necessary to be a dependable, long-term partner.
Our solutions and processes can be designed to meet the specific needs and requirements of any enterprise. We have an experienced, in-place, quality staff with the technical expertise and dedication to minimize transition risk and enable rapid and successful adoption and integration of new processes and technologies. Streamlined delivery of IT services will ensure cost-effective, highly efficient IT support.
TelaForce’s highly qualified IT staff uses the best technologies to maximize efficiencies and leverage capabilities. With an unlimited IT talent base to immediately draw from for solving challenges and issues, our vast experience will minimize lost productivity during service and process transitions. Proprietary training programs can also be tailored around the unique needs and culture of any enterprise.
TelaForce has developed a comprehensive project management approach that is based on customer understanding and proven IT processes. As the first organization in North America to receive ISO 20000 certification for a public sector support services program, TelaForce delivers quality solutions with a focus on process improvement and driving cost efficiencies. All of our operations centers are ISO 20000 certified and ITIL v3 compliant, showing our commitment to excellence.
Our project management approach encompasses planning, organizing, and controlling resources to achieve specific goals. TelaForce understands that the primary challenges of managing any project are how to achieve all of the project goals and objectives while staying within scope, delivering on time, providing a quality product, and staying under budget. Real-time dashboards help monitor processes and quality of service — ensuring projects meet time and budget constraints while minimizing impact to the end users.
Your Own Device (BYOD)
Support for any device – for anyone, anywhere. From desktops, and laptops, to notepads, and smart phones, TelaForce’s Mobile Device Management (MDM) supports mobile devices in the workplace with the same capabilities and at the same service levels as those provided to traditional computer devices.
Innovative new ways for clients to be efficient and productive. TelaForce’s end-user portals ‘come to life’ with human avatars and are easy to use with Google-like searches. Unique mobile kiosks provide fast, friendly on-the-spot assistance to mobile device users. Our creative team continuously improves and optimizes the delivery of new capabilities and proprietary technologies.
Meeting today’s requirements, and preparing for tomorrow’s demands. TelaForce continues to incorporate new cutting edge solutions – like drone detection and video redaction – to help our clients stay ahead of the game in all essential IT areas, such as big data, cloud, security, and other cutting edge technologies such as Chatbots.