Solutions

While many organizations can offer “experience,” the true test is client satisfaction across multi-faceted disciplines. We meet and exceed SLAs while managing increasing complexity and keeping your valued employees and/or students productive.

/

Enterprise IT Support

Enterprise-wide support for virtually any IT infrastructure program, plus training and knowledge transfer for internal staff. TelaForce supports any device, any OS, any network. Our operation centers are ISO 20000 certified to ensure cost and staff efficiencies across all deliverables. Unique real-time dashboards provide transparency into the status of all operations.

/

Service Desk

 Enhance your organization’s productivity with rapid response solutions for any technology or device. Ninety-eight percent of inquiries are resolved on the first call by TelaForce’s highly trained and courteous service desk analysts using state-of-the-art tools and our proprietary knowledge system. This single point-of-contact service desk model ensures rapid resolution of incidents, which decreases user downtime, increases user productivity, and provides an overall reduction of cost associated with IT incidents to the enterprise. Bilingual capabilities are available.

/

Asset Management

Gain control of inventory management with enhanced accuracy and multi-level security.  TelaForce’s sophisticated radio frequency identification (RFID) technology tracks enterprise assets in real-time allowing for immediate feedback on missing, misplaced, or out of date items. Featuring customized dashboards for tracking and reporting, RIFD was originally designed for IT equipment but works equally well with almost any type of asset.  Asset management ensures accuracy and timeliness of data, and includes warranty services, disposal, warehousing, and image development and deployment (IMAC).

/

Cyber Security Solutions

TelaForce delivers proactive and predictive state-of-the-art cyber defense systems designed to mitigate operational risks of mission critical IT systems.  Our comprehensive organization-wide solutions offer continual incremental improvements, increased security and interoperability, and protect against viruses and malware.

/

Cloud Solutions

 TelaForce offers cloud computing solutions with the added benefit of exceptional levels of service.  Our certified Cloud Architects will help your enterprise setup and deploy customized cloud based business intelligence architectures, integrate on premise and public cloud infrastructures, and plan for disaster recovery and redundancy implementation.  Cloud solutions also feature application and data assessments, a business case and ROI, roadmaps, scalability planning, integration, migration management and more.

/

Business Intelligence and Smart Analytics

Web-based business intelligence dashboards provide real-time performance data and historical data analytics at any time providing transparency to the services being provided. Dashboards allow for better decision making and prevention of potential issues through advanced trending analytics. This powerful tool features visualization of key performance indicators, data correlation, and trend analysis and provides end to end data gathering, cloud storage, and analysis solutions.

/

Mobile Device Management Solutions

Mobile Device Management (MDM) supports mobile devices in the workplace with the same capabilities and at the same service levels as those provided to traditional computer devices. Telaforce is capable of managing both large-scale deployments, as well as currently deployed and approved mobile devices.  With streamlined activation and enrollment, MDM offers over-the-air provisioning, security policy development, segregation of personal and organizational data, device tracking and content management, and service desk support.

/

Drone Detection

Prevent the nefarious use of drones for illegal surveillance, weaponization, disruption of services or delivery of contraband.   TelaForce’s drone detection technology can be used to detect, identify, locate and track drones – and locate and identify their operators. Our intuitive, web-based interface features passive and active protection modes, UAS detection in mixed-use all weather environments, cloud powered dashboards of all drone activity.

/

Remote surveillance & Security Services

TelaForce’s proven wireless electronic security and surveillance solution can provide continuous monitoring of remote critical sites for a wide range of organizations from utilities to airports to college campuses. The surveillance and communication of our network allows for operations to be optimized safely and securely with reduced infrastructure and labor costs.

/

Enterprise Document & Records Management

The information-intensive missions of enterprise and large public sector organizations require processing large volumes
of documents, many of which are sensitive or classified. Record and document workflow management, security, metadata searching, redaction and storage management can become overwhelming — exceeding budget and human resource capacities.  Our highly scalable and flexible document and record management solution solves this ever-growing challenge.

/

Redaction Services

Cost-effective and efficient redaction, analysis and reporting in a state-of-the-art digital forensics laboratory. Our Digital Forensics Laboratory redaction solution is a full-service computer, video, and audio forensics laboratory supporting investigation, litigation, eDiscovery, FOIA support, and intelligence projects. One of only six private labs in the U.S. with ASCLD/LAB-International accreditation. Our laboratory is the first to provide agencies with on-demand redaction services that are fully compliant with Criminal Justice Information Systems (CJIS) Security Policies, and meet evidentiary standards.

/

IT Service Integrations

TelaForce offers complete custom deployments and hosted solutions to fit any organizational requirements. Fully ITIL/ISO20000 compliant, our highly skilled developers provide industry leading support for both BMC and ServiceNow ticketing workflow management solutions.

/

Infrastructure Security

Our proven approach for infrastructure security can meet the needs of the most demanding scenarios .  With over 20 years experience in physical security, our team will perform an assessment, design and integrate a state of the art system that will meet your operational requirements

/

Student Computing

Enhance staff and student productivity through fast answers about any technology or device – whether it is a projector, electronic whiteboard or specialized student learning systems, we have it covered.  Offering full seat management services, age appropriate configurations, infrastructure support, cyber security, and service desk support, we also support all BYOD initiatives.  Our wireless asset management and tracking solutions will revolutionize the efficiency of how you are able to track and manage your valuable capital equipment.

Contact Form