TelaForce was selected to provide full life cycle support for all Montgomery County’s end user technology devices. This support includes $3 million in hardware/software acquisition for PCs, tablets, smart phones, network equipment, servers, user interface devices, mobile solutions and other technologies annually. Scope of service also includes staging and imaging, inventory management, Service Desk, break/fix, Field Support, IMAC Services (installation, moves, adds, and changes, and end-point security management for devices. In addition, TelaForce implements a complete VDI installation, designed and staffed the County’s Network Operations Center (NOC), and completed numerous special project including application virtualization, Windows 365 implementation, the development of a self-help portal, implementation of Business Intelligent (BI) dashboards, Website revamps, and a transition to a fully RFID based inventory management system.
The program supports 11,500 County employees, across 43 different agencies in 497 buildings across a 500-square mile County. The County has a bring your own device (BYOD) program, so it is difficult to accurately know at any moment how many devices we are supporting at our services desk, but it is estimated to be more than 17,000.
Telaforce also provides staffing for Project Management, Application Development & Support, Customer Service & Helpdesk Support, IT Security, Data Services, and Systems Administration Design and Support.